Order Processing:
We process non-engraved in-stock orders same day when order received before 2:00 PM EST.
Orders of in stock item with engraving ship next morning. We accept Visa, Visa Debit, Mastercard, Mastercartd Debit (for E-Transfer please contact our office directly to arrange payment).
Transit Time:
Order transit time 1 to 6 business days after order processing depending how close shipping address is located to Greater Toronto Area. Delivery to the northern territories may take up to 10 business days.
Shipping Method:
The Space Pen® Canada Online Store ships using various carriers based on availability and delivery certainty. Shipping costs are flat-rated, starting at $16.95. Free shipping is available on minimum order sizes, which are calculated and displayed before completing your order.
To prevent pressurized Space Pen products and refills from malfunctioning during transit, we strictly ship them in cardboard boxes. This incurs an increased cost for us, but it guarantees that your first-class goods arrive safely at your door.
Order Update:
Once your order is processed for shipping, your online order status will update from Awaiting Fulfilment to Shipped.
To obtain tracking number, click Account and select Orders.
Questions:
If you have questions, we would be happy to assist you. Please call our Consumer Service Department at 905-753-2020 – Monday through Friday - between the hours of 9:00 AM and 5:00 PM EST.